Patient Coordinator

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow

• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation

• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

What We're Looking For

• Friendly, outgoing, and patient-focused personality
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Team player with a positive attitude
• Ability to stay calm and professional in a busy environment