Patient Financial Services Representative
- Pay
- $19 – $28 per hour
- Location
- Duluth, MN · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 21 days ago
Skills & highlights for this role
- patient billing
- self-pay collections
- cash payment handling
- customer service
Also useful
- call center experience
- collections experience
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Tuition
About the role
Building Location: Business Service Center Department: 1006100 PATIENT FINANCIAL SVCS - EH SS
About the role
Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts.
Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters.
Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required. Education
Qualifications
Required
Qualifications
Experience with handling cash payments, self-pay collections and exceptional customer service skills. Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
Preferred Qualifications
Experience in customer service, call center and/or collections Licensure/Certification
Pay and benefits
FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8am / 8:45am Shift End Time: 4:30 / 5:15pm Weekends: NO Holidays: No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN) Union Posting Deadline: 10/12/2026 Compensation Range: $18.69 - $27.85 Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance.
Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at.
From Essentia Health's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Patient Financial Services Representative role at Essentia Health?
The Patient Financial Services Representative posting at Essentia Health states compensation of $19 – $28 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Essentia Health's official career site.
Where is the Patient Financial Services Representative job at Essentia Health located?
This Patient Financial Services Representative position at Essentia Health is located in Duluth, MN (On-site). Always check Essentia Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Patient Financial Services Representative at Essentia Health?
For the Patient Financial Services Representative role, Essentia Health highlights experience with patient billing, self-pay collections, cash payment handling, customer service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Patient Financial Services Representative position at Essentia Health?
This listing links directly to Essentia Health's Workday application page. You can apply directly on Essentia Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.