Patient Navigator (clinical experience preferred) - Pulmonary - Center City

About the role

Number of Positions In Requisition

1

Job Details

The primary duties of the Patient Navigator are to coordinate the care of patients in a university based outpatient specialty practice and in their research projects.

Job functions including performing basic patient navigation and data management in the outpatient setting, with a focus on enhancing both the patient experience and the quality of interdisciplinary medical care provided by Lung Cancer Screening, Lung Nodule, and Interventional Pulmonology programs.

This role involves assisting patients undergoing lung cancer screening through the comprehensive, centralized Lung Cancer Screening Program at Jefferson Health. A critical quality for success in this position is the ability to develop high-functioning interpersonal relationships with patients, physicians, and scheduling services for navigation of the Jefferson Health system.

The primary responsibility of a patient navigator is to maintain a high degree of excellence in clinical outcomes while providing effective coordination of patient care.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Receive patient referrals from primary care providers to the Lung Cancer Screening and Lung Nodule Programs and manage the process by developing and maintaining positive relationships with referring physicians.
• Communicate with patients to assess lung cancer screening eligibility and collect and enter baseline clinical information; navigate patients mainly via telephone.
• Schedule eligible patients for lung cancer screening appointments in both Pulmonary Medicine and Radiology and obtain insurance approvals and prior authorizations in a timely fashion prior to upcoming appointments.
• Schedule and obtain insurance authorizations and pre-certifications for advanced imaging and/or procedures for a subset of patients undergoing fast-track evaluations.
• Schedule and navigate authorizations/pre-certifications for patients receiving bronchoscopy services. Ensure effective utilization of bronchoscopy block schedules.
• Develop and maintain effective physician/patient communication and facilitate timely communication between departmental and referring physicians.
• Provide clinical and administrative support to all members of the Lung Cancer Screening and Lung Nodule team.
• Assist patients with pre and post procedure questions to assure patient compliance and well being.

Minimum Qualifications

• 3 years of experience in a medical office required
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Leadership skills to include proactivity and problem solving.
• Ability to establish and develop positive and collaborative relationships.

Preferred Qualifications

• Bachelor’s Degree in psychology, health administration or other related fields from an accredited college/university
• Epic experience preferred

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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