Patient Relations Administrator

About the role

• Job Title
• Patient Relations Administrator
• Agency
• Texas A&M University Health Science Center
• Department
• Office of Clinical Affairs
• Proposed Minimum Salary
• Commensurate
• Job Location
• Bryan, Texas
• Job Type
• Staff

About the role

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Salary

Will be commensurate based on the selected hire's education and experience.

Location/Schedule: Bryan, TX/ Full-Time

Apply! Submitting a cover letter, CV/Resume to assist us with the review process. You may upload these documents on the application under CV/Resume.

Responsibilities

Insurance Verification & Prior Authorization

• Contacts patients' insurance carriers to perform specialized verification of behavioral health benefits, copay structures, deductibles, and pre-authorization requirements prior to scheduled encounters.
• Submits, tracks, and manages prior authorization (PA) requests for IBH referrals reviewed by the clinical team, documenting status updates directly in the EHR.
• Serves as the primary point of contact for insurance inquiries and coverage clarifications related to integrated behavioral health services.

Fee-for-Service Onboarding & Patient Communication

• Guides patients through fee-for-service financial agreements and ensures required informed consent documentation is fully explained and signed prior to the clinical encounter.
• Addresses patient questions, concerns, and payment discussions regarding behavioral health billing during warm handoffs or scheduled visits.
• Administers and inputs standardized pre-visit intake screening tools (e.g., PHQ-9, GAD-7) into the EHR ahead of clinician appointments.

Appointment Scheduling & Care Coordination

• Schedules initial and follow-up IBH appointments upon assignment to behavioral health clinicians or resident/learner schedules.
• Coordinates scheduling workflows between primary care providers, IBH clinicians, and patients to support smooth warm handoffs and timely access to care.

Referral Tracking & Multidisciplinary Collaboration

• Tracks pending and completed IBH referrals within the EHR to ensure continuity of care between primary care teams and behavioral health services.
• Maintains effective communication across the patient's multidisciplinary healthcare team (primary care providers, psychologists, social workers, and care managers).
• Collaborates with community programs and specialty mental health resources for external patient referrals as needed.

Financial Assistance & Social Resource Processing

• Processes patient applications for sliding-scale fees, applicable to behavioral health services.
• Refers patients to local social support services and community assistance programs when financial barriers impact care.

Compliance & Quality Record Management

• Monitors patient chart records to verify 100% compliance with signed consents, fee agreements, and required intake screeners prior to billing submission.
• Assists with gathering volume, time, and verification data to support departmental reporting, quality metrics, and audit readiness.
• Other duties as assigned

Required Education and Experience

• Associates degree or equivalent combination of training and experience.
• Three years of relevant experience.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

Additional information

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

Equal Opportunity/Veterans/Disability Employer.