Patient Safety Specialist (Tele Sitter) - Training Provided

What We're Solving

Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide, including health systems, hospitals, post-acute care facilities, and at-home acute care environments.

The Role

Hicuity Health, the leading high acuity telemedicine provider in the United States, is seeking highly motivated and talented individuals to join our team as a Patient Safety Specialist (Tele-Sitter). This position is responsible for providing ongoing continuous virtual observation to patients who require frequent or continual surveillance and interaction due to medical, psychiatric and/or safety reasons.

The PSS will work in close partnership with the bedside patient care team, to foster a safe, comfortable, and secure patient environment. This position requires regular, on-site attendance at our Memphis operations center and cannot be performed remotely.

You Will

• Provides continuous observation to assigned patients utilizing in-room audio/visual equipment at all designated times unless relieved by appropriate team member.
• Assists in calming and/or reorienting patient as indicated utilizing care and empathy in all interactions to promote consistent, positive patient and family environment.
• Collaborates with the bedside team to establish a safe, comfortable patient environment utilizing knowledge of fall prevention protocols, self-harm prevention, and patient cues that may lead to escalating event or high-risk behavior.
• Immediately reports any and all activity or environmental hazard(s) that fall outside of the established parameters to the bedside licensed personnel or designee per established workflow.
• Collects and documents clear, accurate documentation of patient activity and interactions throughout the shift per established policy/guidelines.
• Appropriately communicates all pertinent information about assigned patient to ensure patients, physician care team, and colleagues have a clear understanding of all required communications in accordance with established protocols/procedures to provide safe patient care.
• Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
• Demonstrates excellent communication skills, including active listening. Exhibits superior interpersonal skills necessary to interact with Hicuity Health clinicians and hospital clients to provide quality patient care outcomes.
• Demonstrates professional phone etiquette.
• Follows through with issues in a timely fashion.
• Maintains and promotes customer satisfaction.
• Provides exceptional customer service to all members of the patient care team, patients, families, and all members of the patient care team.
• Provides courteous, enthusiastic phone communication to all clinicians at partner hospitals.
• Promptly responds to requests for service and assistance.
• Manages difficult or emotional customer situations and escalates as indicated.
• Responds promptly to customer needs.

What We're Looking For

• Demonstrates dependability, reliability, and flexibility.
• Proficiency with Windows-based computer skills, telephone, and fax operations.
• Must be comfortable working in a fast-paced environment; ability to multi-task and possess good organizational skills.
• High School diploma or equivalent.
• Past experience as a patient safety attendant, patient sitter, patient care technician, or hospital unit secretary is desirable.
• Must meet the Patient Safety Attendant competency assessment/skills checklist requirements within 3 months of employment.
• Complete CPI Verbal Intervention Training within the first 30 days of hire.
• Responsible for maintaining ongoing CPI renewals Special Skills and Competencies
• Knowledge of medical terminology desirable.