Patient Service Manager

Pay Rate

Salary - Salary Plan, 62,500.00 USD Annual

About the role

We're looking for a friendly, compassionate leader to join our culinary team!

Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations

Skills

• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Must have or be willing to obtain a valid Serve Safe certification or equivalent

Not Required but a Big Plus

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

• We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey.
• We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity.
• Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.