Patient Service Representative

About the role

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.

Job Summary

As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You'll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.

Job Responsibilities (include but are not limited to)

• Greet and assist patients and families in a professional and friendly manner
• Schedule patient appointments and manage inbound calls (answered by third ring)
• Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)
• Determine patient eligibility for financial assistance programs and obtain required documentation
• Collect patient co-payments and follow JPCHC's money handling procedures
• Assist with medical record requests, correspondence, and message response within one business day
• Maintain cleanliness and organization of the patient waiting area
• Provide coverage across JPCHC locations during staffing shortages
• Participate in departmental and organizational meetings
• Perform other duties as assigned

Required Skills and Qualifications

• High School Diploma or equivalent (GED) preferred
• Knowledge of medical office practices required
• Strong written and verbal communication skills
• At least two (2) years of experience in an ambulatory healthcare setting preferred
• Excellent customer service and interpersonal skills
• Ability to adapt quickly and travel between practice sites as needed
• Basic computer literacy and accuracy in data entry