Patient Service Representative
- Location
- Dallas, TX
- Listed
- Today
Position Summary
The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care
Essential Duities and Responsibilities
The essential functions include, but are not limited to the following
- Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
- Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
- Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
- Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
- Counsels patients and answers questions related to procedures and/or billing on an as needed basis
- Creates and provides a positive, accountable and inspired work environment for others
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or GED
- 2+ years of customer service in a fast-paced environment
- Must be organized and a team player
- Excellent oral and written communications skills are a must
- Self-motivated with a strong work ethic and goal driven
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal opportunity and legal notices
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.
This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.
Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is the Company's policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual's disability.
Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company.
If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact
From Surgery Partners, Inc.'s careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Patient Service Representative job at Surgery Partners, Inc. located?
This Patient Service Representative position at Surgery Partners, Inc. is located in Dallas, TX. Always check Surgery Partners, Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Patient Service Representative position at Surgery Partners, Inc.?
This listing links directly to Surgery Partners, Inc.'s Greenhouse application page. You can apply directly on Surgery Partners, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.