Patient Services Coordinator I - Radiation

Essential Duties and Responsibilities

• Prior to a patients first appointment, contacts patient or referring office to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances and provides receipt.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• On behalf of the patient, coordinates physician referrals, schedules related medical appointments within and outside the practice. Ensures accurate document is in the medical chart.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability, handles day to day work challenges confidently.
• Is willing and able to adjust to multiple demands, shifting priorities.
• Demonstrates flexibility, sets high standards of performance, and works efficiently to achieve them.
• Commits to quality and emphasizes the need to deliver quality products and/or services.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
• Requires normal range of hearing and eyesight correctable to 20/20.
• Requires occasional lifting of up to 30 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Work is performed in a clinical environment and requires frequent interaction with staff, patients, and the public.
• While performing the duties of this job, the employee is exposed to conditions typical in a medical office setting.