Patient Services Dining Manager

About the role

• Employment Status: Full time
• Shift: Variable Hours (United States of America)
• Facility: 1906 Belleview Ave SE - Roanoke
• Requisition Number: R162855 Patient Services Dining Manager (Open)

How You'll Help Transform Healthcare

The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. Promotes a positive, service-oriented work environment aligned with departmental and organizational goals.

The Manager, Dining Services

• Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

What We Require: Education: High School Diploma or GED.

Experience: Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.

Licensure, Certification, and/or Registration: none.

Life Support: N/A

Other Minimum Qualifications

• Strong leadership, organizational, financial, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and operational systems.
• Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.

This job description is intended to provide a representative summary of the major responsibilities and qualifications for this position. Incumbents may be asked to perform additional job-related duties as needed.

Compensation Range

$57,616.00 - $86,424.00

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter: TAMIKA RICKMAN

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training