Patient Services Representative II

What You'll Do

As a Patient Services Representative II at OrthoAtlanta, you’ll

• Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting

• A Great Fit If You…
• Thrive in a fast-paced, people-facing environment
• Communicate clearly and compassionately with patients and staff

Balance multiple responsibilities with professionalism and accuracy

• Take ownership of front-desk operations and enjoy solving challenges
• Work independently while contributing to a strong, team-first culture

What You’ll Need

• High School Diploma or equivalent
• 4+ years of experience in a medical office or clinical setting
• Strong customer service skills and a patient-centered approach
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Excellent verbal and written communication skills

• High attention to detail, strong organizational skills, and discretion with patient information
• Experience with front office leadership, financial reconciliation, and insurance verification preferred

Perks

Front-desk leadership, fast-paced medical office setting, patient-centered teamwork