Payment Agent

What You'll Do

• Investigate and resolve payment-related enquiries received from customers, retailers, partners, or internal customers.
• Handle queries relating to failed payments, missing transactions, refunds, chargebacks, account balances, and payment reconciliations.
• Provide clear and professional communication regarding payment investigations and outcomes.
• Advance complex payment issues to specialist teams where required.
• Deliver excellent customer service through multiple channels including phone, email, and ticketing systems.
• Ensure all customer interactions are detailed accurately and professionally.
• Manage communication and provide regular updates on outstanding cases.
• Adhere to all company policies, payment regulations, and data protection requirements.
• Maintain accurate records and audit trails for all payment investigations.
• Ensure service levels and operational benchmarks are consistently achieved.
• See opportunities for improving payment processes and customer experience.
• Contribute to knowledge base documentation and process updates.
• Support testing and implementation of new payment systems or improvements when required.undefined.

What We're Looking For

• Experience in a customer service, payment operations, finance support, or contact centre environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple cases and priorities simultaneously.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office applications, particularly Excel.

Additional information

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.