Payment Applications Specialist

Job Summary

A Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts.

They are also responsible for providing customer service and support to both internal and external customers. This includes researching and resolving unapplied or misapplied payments by proactively contacting customers to obtain remittance details, as well as responding to inquiries from customers and internal departments.

Responsibilities

• Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)
• Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
• Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues
• Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate
• Level 2 support for assigned account research inquiries
• Build and maintain productive relationships with key external and internal customers (customer centric approach)
• Responsible for managing and delivering results for assigned locations
• Assist with audits by providing accurate documentation and insights as needed
• Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements
• Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals
• Additional tasks and projects assigned by Management

Qualifications

• Solid understanding of Accounts Receivable processes and basic accounting principles
• Strong analytical and mathematical aptitude
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to manage multiple tasks concurrently in a deadline-driven environment
• Strong professional communication and relationship-building skills
• Customer service-focused mindset
• Conflict resolution and escalation management capability
• Results driven with a continuous improvement mindset
• Preferred Qualifications
• 2+ years of Accounts Receivable experience
• Experience leading a project or providing functional support
• ERP system experience (PeopleSoft preferred)
• ServiceNow or case management system experience
• Intermediate/Advanced Microsoft Excel skills, including data analysis and reporting
• Experience in documenting processes and training
• Continuous improvement or technical support experience

Physical Demands / Working Environment

• Primarily performed in a professional, climate-controlled office setting, with occasional field responsibilities.
• Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs.
• Prolonged sitting (7-8 hours daily) with frequent computer and 10-key use.
• Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
• Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
• Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.
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Additional information

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