PBX Operator
- Location
- Lexington, KY
- Listed
- 3 days ago
About the role
- PBX Operator
- Full-Time, Day Shift
- PBX (Switchboard)
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
About the role
- Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
- Greet and assist visitors with professionalism, courtesy, and accurate information.
- Respond promptly to emergency alarms, codes, and other critical communications.
- Process work orders and maintain accurate documentation.
- Utilize hospital communication systems efficiently while maintaining technical proficiency.
- Follow hospital safety policies, emergency procedures, and patient safety standards.
Requirements
- High school diploma or equivalent
- Customer service experience preferred
Benefits
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
- If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
- Baptist Health is an Equal Employment Opportunity employer.
From BHS's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the PBX Operator job at BHS located?
This PBX Operator position at BHS is located in Lexington, KY. Always check BHS's application page for specific state eligibility or relocation policies.
How do I apply for the PBX Operator position at BHS?
This listing links directly to BHS's Workday application page. You can apply directly on BHS's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.