PC Analyst

About the role

• Primary Location: Grand Rapids, MI
• Employee Status: Full-Time
• Workplace Type: On-Site

About this position

The PC Analyst role is responsible for keeping the network computing systems operating efficiently and assure that computing standards are implemented and enforced; extend IS support services to staff and members both in person and remotely. This role performs operational tasks directly related to the Credit Union's PC equipment and account processing system.

What You'll Do

• Installs, supports, and manages software and hardware devices (including inventory management/tracking and licensing). Responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure.
• Assists and responds to help desk requests and planning/coordinating special projects. Participates in team and individual projects including new location setups Creates service calls with vendors and monitors service calls to ensure timely repair Acts as a point of contact for hardware/software vendors.
• Consults with Information Systems management and other personnel to assure that IS standards for control, security and data recoverability are understood and followed; coordinates with other IS staff to assure that appropriate IS computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures.
• Participate in team and individual projects including new location setups.
• Provides Tier II or III Helpdesk support to LMCU personnel.
• Collaborates with IS Network systems staff to support the following computing components PC/LAN workstations, WAN communications links, printers, telephony equipment, and peripheral devices.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What You'll Bring

• Two to five years of similar or related experience. A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• A+ or Network+ certification is highly preferred.
• Experience in PC usage and hardware/software support.
• Experience with Active Directory, DNS, PC Imaging Software, Helpdesk ticketing system.
• Current windows OS experience a plus. Some physical work is required.
• Ability to diagnose problems over a WAN in remote locations.
• Must be able to install, troubleshoot, and support personal computers, Windows, network and data communications software and hardware.
• Proficient in Antivirus, diagnosing faulty hardware and software, software installation locally and remotely. Must be familiar with Office Productivity Suite and able to work trouble tickets.

What you'll get

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

• If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.
• LMCU is an Equal Opportunity Employer