PC - Plymouth Hospital

About the role

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic
• systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements

• The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit.
• The employee may be exposed to a strong magnetic field or radioactive material.
• May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time

• Sit, stand, walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

Pay and benefits

Residents living in CA, WA, Jersey City, NJ, NY, and CO click here to view pay range information.