People & Culture Manager

About the role

As our People & Culture Manager, you will help shape a workplace culture defined by authenticity, care and excellence - partnering with leaders across the resort to attract, develop, and engage exceptional talent. You will support key People & Culture initiatives, foster meaningful colleague experiences, and contribute to an environment where every colleague feels valued, inspired, and empowered to make special happen.

This is a full-time, permanent position.

Pay Range

$82,000 - $99,100 per annum, dependent on experience and qualifications

Job Duties Include

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and colleague wellness initiatives, ensuring alignment with hotel values and operational priorities
• Partner with leaders across the hotel to support People & Culture initiatives that enhance colleague engagement, retention, and overall workplace experience
• Provide guidance to leaders on the interpretation and application of HR policies, procedures, and Collective Bargaining Agreements, ensuring fair, consistent, and compliant practices
• Support leaders in addressing workplace concerns, performance management, and colleague relations matters
• Support recruitment and talent acquisition efforts by partnering with hiring managers throughout the full recruitment and onboarding process
• Administer colleague benefits programs and support workplace safety initiatives, ensuring compliance with company policies and regulatory requirements
• Oversee Leaves of Absence administration, maintaining accuracy and compliance with applicable legislation and company policies
• Coordinate and facilitate training programs related to compliance, professional development, service excellence, and colleague engagement
• Plan and execute colleague recognition programs, special events, and People & Culture initiatives that strengthen workplace culture and colleague connection
• Foster a positive, inclusive, and engaging work environment built on communication, trust, respect, and collaboration
• Support the day-to-day operations of the People & Culture office and provide leadership and guidance to People & Culture team members as required
• Maintain accurate employee records and HR documentation in accordance with company standards and legal requirements
• Uphold all department policies, procedures, and service standards
• Follow all health and safety policies and procedures
• Perform other duties as assigned

Qualifications & Requirements

• Previous Human Resources experience or progressive leadership experience in a hotel, resort, or luxury hospitality environment required
• Bilingual in Spanish and English preferred, with the ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to build relationships, establish trust, and influence at all levels of the organization
• Proven ability to manage employee relations matters with professionalism, discretion, and sound judgment
• Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment
• Experience working in a unionized environment and interpreting Collective Bargaining Agreements preferred
• Solid understanding of Federal, State, and local employment laws and regulations
• Solutions-oriented mindset with strong problem-solving skills and a commitment to delivering an exceptional colleague experience
• Passion for developing people, fostering engagement, and promoting a positive workplace culture
• University/College degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred

Visa Requirements

Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Pay and benefits

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.