People Operations Associate

About the role

As Marqeta's People Operations Associate, you will take routine administrative work off the plate of our People Business Partners (PBPs) so they can focus on strategic partnership with the business. You will join our People Operations team, which keeps the employee lifecycle consistent, compliant, and well documented across the People Experience organization. In this role, you will own the recurring operational work that connects PBPs, Talent Development, Recruiting, and our vendors, and you will make it simpler and more repeatable over time.

We work Flexible First This role can be performed remotely only in one of our Premium or National locations, which you can review here

The Impact You’ll Have

• Serve as the operational liaison between the People Business Partners and People Operations, creating consistency in how requests are routed, and provide Tier 1 support for PBP ticketing so PBPs spend their time on strategic work
• Create, organize, and maintain documentation and SOPs across People Experience, partnering with Talent Development, People Business Partners, and Recruiting to keep them current, findable, and easy to follow
• Manage standard and recurring compliance obligations, including EEO-1 filing and California Pay Data reporting, ensuring accuracy and on-time submission
• Support People Operations vendor management, including day-to-day coordination, issue tracking, and renewal preparation, and run Culture Amp manual exit surveys
• Design, implement, and maintain Marqeta's Job Description Repository, and identify opportunities to simplify and automate recurring administrative processes along the way

Who You Are

• 3 to 5 years of experience in HR operations, People Operations, or HR generalist work
• Working knowledge of US employment compliance and reporting, such as EEO-1 or state pay data requirements
• Strong process documentation skills, with a track record of writing SOPs others actually use
• Experience managing vendors or third-party HR providers, and comfort working in HR systems and ticketing tools
• Sound judgment with confidential data, clear written communication, and a habit of improving the process, not just running it

Nice-to-haves

• HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)
• Familiarity with Workday, Culture Amp, Docebo, and/or Confluence
• Comfort using AI tools to streamline administrative work and documentation

Your Manager

• Dylan Clay, Sr Director, People Technology & Operations

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta calibrates pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this full-time position is:

• National: $64,900 - $81,100
• Premium: $70,200 - $87,800
• Premium Plus: $76,300 - $95,400

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta currently offers

• Multiple health insurance options
• Flexible time off - take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support and generous parental leave base salary top-up
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

Marqeta’s Values

• Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
• Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
• Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
• Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
• Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.