Per Diem Member Services Specialist-PACE Program

About the role

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Key Responsibilities

• Serve as the first point of contact for Hope PACE.
• Triage phone calls.
• Perform administrative duties.
• Perform computer entry to include patient care and demographic data, timesheets, careplans and reports.
• Problem solve in a systematic, organized manner for effective use of the PACE intake process and achieve positive internal and external outcomes.
• IDT responsibilities to include: participation in IDT Team meetings; communication of participant changes to team members; participation in the development of the plan of care; and assistance in the coordination for 24 hour care delivery.

Educational/Training Requirements

• High School Diploma
• Certifications/Licenses/Registration
• Must possess a valid State ID

Additional information

Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.

Experience Requirements

• At least 2 years prior secretarial experience, medical office and terminology experience is required.
• Must possess excellent customer service skills.
• MS Word and general computer knowledge is also required.
• Must be able to quickly learn other computer programs.

Position Specific Responsibilities (not all inclusive)

• Serve as the first point of contact for Hope PACE or Adult Day Health Center.
• Support the assigned team in all daily functions.

• Triage phone calls.
• Phone calls are consistently triaged to correct person.
• Decisions for triaging are made appropriately.
• Messages/paging is used effectively.
• Answer phone within five rings.
• Phone etiquette is observed at all times.
• Seek assistance as needed.

• Perform administrative duties.
• Demonstrate proper user of computer, fax, copier and pager and facilitates distribution of faxes.
• Utilize all office equipment appropriately.
• Perform clerical duties for team.
• Filing is complete.
• Order office supplies and forms as needed and maintain stock.
• Maintain a neat and uncluttered work space.
• Maintain client schedules and anticipate future needs.

• Perform time management and organizational skills.
• Prioritize duties on an on-going basis to meet the required standards.
• Independently prioritize multiple tasks with positive results.
• Assigned duties are completed within the work day.

• Perform computer entry to include patient care and demographic data, timesheets, careplans and reports.
• Computer input is independently updated as needed and accurately entered in a timely manner.
• Reports, lists and other data are generated accurately and timely.
• Distribute all changes of information.
• Proactively and independently prepare reports.
• Anticipate needs based on activities of team.

• Communicate and collaborate with members of the IDT in care and services to patients/families. Demonstrate collaborative communication.
• Coordinate and confirm participant appointments with outside providers.
• Provide external/internal customer service.

• Record IDT minutes and update agenda on daily basis.
• Track dates for periodic assessments.
• Update schedule of assessments when significant changes occur.

• Ensure collaboration with HIM for delivery of paperwork to outside providers.
• Receive referrals for PACE services and verifies appropriateness of referral.
• Maintain required referral and admission data entry and statistics.
• Demonstrate ability to review, interpret, and collate clinical information on referrals.
• Utilize IT systems to access and input data intake information.
• Conduct information visits with referred potential enrollees.
• Participate in the quality process.
• Participate in interdisciplinary team, management team, and other related meetings and activities.
• Participate in marketing activities.
• Maintain required statistical data.

IDT responsibilities to include

• participation in IDT Team meetings; communication of participant changes to team members; participation in the development of the plan of care; and assistance in the coordination for 24 hour care delivery.
• Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
• Consistently represents Hope with integrity and professionalism.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Assist with special projects, as requested.
• All other job duties as may be assigned.

Compensation Pay Rate: $10.00

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.