Performance Manager - Administration & Visual - Kay Jewelers - Atlanta, Georgia Area

About the role

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct.

We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us.

We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

This position assists in supervising and supporting the regional area operations manager with their assigned stores, improving, and driving sales performance, operational excellence, and leadership development. Offers support to the area operations manager and team members to create and maintain the Company's high standards. Responsible for leading all activities required to promote customer service, merchandise presentation, loss prevention, expense control, and overall store administration.

Performance Manager - Administration & Visual - Located in the Atlanta, Georgia Area

Reports To: Regional Area Operations Manager

Reporting to this Position: No direct reports, dotted line responsibility for approximately 30 store managers

Position Overview

• Atlanta, Georgia-based; relocation is required
• Temporary developmental assignment, not to exceed 24 months
• Full operational responsibility for an assigned group of 6-8 stores

Broader recruiting and training influence across a 30-store, three-state area

The Atlanta Area includes 23 stores throughout Central Atlanta, with an expanded footprint across:

• Dalton and Fort Oglethorpe, Georgia
• Chattanooga, Tennessee
• Decatur, Florence, and Huntsville, Alabama

Essential Duties and Responsibilities include the following

(Other duties may be assigned.)

• Communicate administrative and visual display expectations to all team members, making certain they understand the impact of their performance on company success and the customer experience.
• Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity. Partner with regional area operations manager and store managers to address and correct the root cause of any operational issues and celebrate success.
• Provide recommendations to the Performance Manager - Recruiting/Training to develop training for store managers and team members in service standards, policies and procedures, and other administrative needs, creating operational efficiencies.
• Monitor and respond to Net Promoter System performance and feedback and Customer Care concerns within the regional area operations manager assigned area, promoting positive experiences that exceed customer expectations.
• Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.
• Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.
• Review and validate store audit expectations are being adhered to, with an increased emphasis on the repair process and diamond plotting.
• Review and analyze daily sales receipts for mark-down irregularities; recommend corrective action to regional area operations manager.
• Perform administrative and operational responsibilities as designated by the regional area operations manager.
• Oversee the implementation and administration of merchandise, including launch execution, visual display, and in-store signage.
• Utilize the Visual Selling System to direct stores in proper visual display techniques, including component placement, set-up, merchandise prioritization that supports the banner merchandising and marketing initiatives and allocation of showcase space.
• Responsible for leading all visual merchandising activities for any new store openings, remodels or repositions within the assigned area.
• Maintain complete knowledge of all visual merchandising processes and use of components, effectively trains all team members on visual merchandise techniques and expectations.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with Signet guidelines, policies and procedures and applicable laws. Supervisory responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing concerns, resolving conflict, merchandise launch execution and visual display implementation.

• In partnership with the regional area operations manager this role assists in the supervision of store managers and team members within the assigned area
• Collaborates with the regional area operations manager on recruiting, hiring, scheduling, performance appraisals, corrective actions, and updates related to all pertinent information about team members.

Qualifications

• Ability to write routine reports and correspondence.
• Ability to communicate effectively in one-on-one conversations or before small groups of customers or team members.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret and provide a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of operating POS terminals and scanners, and of using basic computer software and hardware, with the ability to learn specific Company POS systems and store technology.

Certificates, Licenses, Registrations: Must have a valid driver's license and proof of insurability.

Education and/or Experience

• Minimum of two years of college with business or retail management concentration preferred, or equivalent work experience
• Minimum of six years of retail sales experience, preferably with a jeweler or specialty retailer or, minimum of three years of retail sales experience plus a minimum of three years of retail management experience, preferably with a jewelry or specialty retailer

Physical Demands

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise.
• Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required.

Work Environment

• Workweek hours will vary and will regularly includes some weekend, evening, holiday and extended hours.
• Retail store/mall environment.
• The noise level in the work environment is usually moderate

Additional information

We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select "Job" and "Professional Profile". Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select "Personal" and click "Edit."