Performance Specialist - Post Acute & Community Partnerships

Position Summary

The Post-Acute Network Performance Specialist is responsible for facility-level performance engagement and operational partnership across Luminis Health's post-acute network.

This role serves as the hospital-designated performance liaison to Skilled Nursing Facilities (SNFs) and, as phased, Inpatient Rehabilitation Facilities (IRFs), Long-Term Acute Care Hospitals (LTACHs), and other post-acute partners.

The Specialist supports execution of the enterprise post-acute strategy by conducting structured performance reviews, identifying operational barriers impacting throughput and readmissions, and facilitating resolution pathways in coordination with internal and external stakeholders.

This position operates at the partner-performance level and does not perform inpatient discharge planning, placement decisions, or care management workflows.

Essential Job Duties

• Conduct Facility-Level Performance Reviews Lead recurring structured performance discussions with assigned post-acute partners to review throughput, readmissions, referral patterns, and operational reliability metrics.
• Monitor Partner Performance Trends Analyze facility-specific data to identify emerging patterns related to acceptance timeliness, cycle time variability, readmission trends, and escalation frequency.
• Support Barrier Identification and Resolution Identify recurring operational or clinical barriers impacting patient transitions and coordinate structured resolution plans in collaboration with partner leadership and internal stakeholders.
• Facilitate Escalation Communication Serve as the first-line external liaison for performance-related concerns, ensuring timely documentation, communication, and follow-up of identified issues.
• Promote Throughput Reliability Work with post-acute partners to improve referral responsiveness, documentation alignment, authorization readiness, and discharge progression reliability.
• Support Preferred Network Performance Standards Reinforce established performance expectations and tiering criteria through routine engagement and performance transparency.
• Strengthen Clinical Alignment Conversations Collaborate with facility clinical leadership to review readmission diagnoses, high-impact DRG trends, and transition breakdowns that may impact system performance.
• Maintain Structured Performance Documentation Track meeting outcomes, barrier logs, corrective actions, and performance improvement initiatives in accordance with departmental governance standards.
• Provide Intelligence to Manager and Director Escalate systemic trends, recurring patterns, and high-variance performance issues to leadership to inform enterprise-level decision-making.
• Support Network Expansion and Governance Scaling Assist with onboarding of new partner facilities into the governance model as the network expands across SNF, IRF, LTACH, and home-based settings.

Qualifications/Experience Requirements

• Bachelor's degree in Healthcare Administration, Public Health, Social Work, or related field required.
• Minimum of 3-5 years of experience in post-acute care, care management, hospital operations, or healthcare performance improvement.

Demonstrated experience in one or more

• Post-acute strategy
• Population health
• Care continuum operations
• Value-based payment models
• Healthcare network development
• Experience in Maryland's TCOC or similar global budget environment strongly preferred.
• Proven ability to influence executive and external partner stakeholders
• High ethical standards and a commitment to compliance
• Excellent organizational, time management and problem-solving skills
• Ability to function effectively as part of a multi-disciplinary team

Required License/Certifications

• N/A

Working Conditions, Equipment, Physical Demands

Requires travel between Luminis Health campuses and post-acute partner facilities

Physical Demands - Light Duty

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

• *Benefit offerings based on employment status
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