Performance Test Architect with IVR Experience

About the role

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.

Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.

Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.

With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking an experienced Performance Test Architect with strong IVR testing expertise to lead performance engineering initiatives for large-scale customer interaction platforms. The ideal candidate will have deep experience in performance testing, load modeling, capacity planning, and IVR technology stacks, ensuring highly available, scalable, and resilient voice applications.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $115k - $125k/year & benefits (see below).

Responsibilities

• Define and implement enterprise-wide performance testing strategies and frameworks.
• Lead end-to-end performance testing activities for enterprise applications.
• Define performance test strategy, workload models, and test plans.
• Design, develop, and execute load, stress, endurance, and scalability tests.
• Analyze performance metrics and identify application, database, and infrastructure bottlenecks.
• Collaborate with development, architecture, DevOps, and business teams to resolve performance issues.
• Prepare performance reports and provide optimization recommendations.
• Provide tuning recommendations for IVR applications.
• Integrate performance testing into CI/CD pipelines and support performance engineering best practices.
• Mentor junior performance testers and coordinate testing activities across teams.

Requirements

• QA/Performance Testing experience with experience in a Architect role.
• Strong experience testing IVR
• Strong experience with performance testing tools such as LoadRunner, JMeter, NeoLoad, or Gatling.
• Experience testing Web Applications, APIs, Microservices, and Cloud-based solutions.
• Strong knowledge of HTTP, REST APIs, SQL, Java/.NET architectures, and distributed systems.
• Experience monitoring applications using Dynatrace, AppDynamics, Splunk, Grafana, Prometheus, or New Relic.
• Strong skills in performance analysis, capacity planning, and root cause identification.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps, or GitLab.
• Excellent communication, stakeholder management, and leadership skills.

Preferred, but not required

• Experience with AWS, Azure, or Google Cloud Platform (GCP) environments.
• Knowledge of container platforms such as Docker and Kubernetes.
• Experience in performance engineering, site reliability, and application tuning.
• Exposure to Agile/Scrum methodologies.
• Relevant certifications in performance testing, cloud, or quality engineering.

We offer

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S Ynechron's Diversity & Inclusion Statement

Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

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