Personal Lines Customer Service Representative (CSR)

About the Position

The ideal candidate will possess excellent customer service skills and serve as a technical resource to a large and growing binding and brokerage team. Successful applicants will work alongside in-house Underwriter(s), carrier partners, and retail agents to request and review underwriting information for the placement of coverage, invoicing, rating, and processing of endorsements - including assisting with quote preparation and obtaining accurate state compliance documents.

Responsibilities

• Bind and invoice placement of coverage; rate and process endorsements with invoicing, audits, and other documents in accordance with established departmental procedures - with accuracy, efficiency, and full compliance with applicable standards.
• Handle cancellation notices, cancellation endorsements, and rescission documents.
• Act as liaison between retail clients and the underwriter to obtain missing information, provide status updates on quotes and binds, and respond to general requests for information.
• Review inspection reports and ensure timely follow-up on outstanding items.
• Manage surplus lines (SL) compliance documentation in accordance with state-specific requirements.
• Other duties as assigned.

Qualifications

• High school diploma required; college coursework preferred.
• Minimum 5 years of experience in insurance underwriting support, customer service, or a related field, with a demonstrated track record of success.
• Positive, service-oriented attitude with comfort handling a high volume of phone and email communication.
• Excellent written and verbal communication skills.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• High degree of adaptability; able to effectively manage shifting priorities and varied workflows.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Outlook, Excel, and various carrier rating portals.

Requirement

• Resident license in state of domicile, copy of active license due in 30 days or less from hire date.

Work Location

This position is available on a hybrid or fully remote basis.

Pay and benefits

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $22 - $24 an hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.