Pharmacy Operations Lead Representative - Returns - Express Scripts

Grow Your Career With Us

We're looking for a Pharmacy Operations Lead Representative to support the daily operations of our Tempe Returns Room. This is an opportunity to build your leadership experience while remaining actively involved in pharmacy operations and helping your teammates succeed.

• Location: onsite - 7909 S. Hardy Drive, Tempe, Arizona
• Schedule: Monday–Friday, 7:30 AM–4:00 PM Mountain Time
• Reports to: Returns Supervisor

What You'll Do

Working closely with the Returns Supervisor, you will

• Help coordinate daily workflow, workload, and operational priorities.
• Provide day-to-day process guidance and support to Returns Room employees.
• Support onboarding, training, and cross-training.
• Identify and communicate workflow, production, and quality concerns.
• Research and process returned medications and prescription packages.
• Communicate with patients and accurately document return-related activity.
• Use multiple systems to research and resolve operational and patient issues.
• Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
• Maintain proficiency across Returns Room functions and provide hands-on operational support.
• Contribute to continuous improvement and department initiatives.

Required Qualifications

• Current and active Arizona Pharmacy Technician License
• Current PTCB certification
• Pharmacy, healthcare, customer service, operations, or administrative experience
• Microsoft Office and data-entry experience

Required Key Skills

• Strong attention to detail and problem-solving
• Excellent communication skills
• Strong organization and time management
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively
• Ability to provide clear process guidance to others

Physical Requirements

• Ability to lift and move up to 25 pounds.
• Frequent movement throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist..
• Ability to perform computer and data-entry work for extended periods

What we Offer

• Health coverage effective day 1 (including medical, dental, vision).
• 401(k) plan with company match.
• Holiday Pay and Paid Time Off.
• Education/Certification Program (Grow to Thrive).
• Career Growth and Advancement opportunities.

• Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.