Pharmacy Refill Technician

About the role

Join a team that's transforming specialty pharmacy care and helping patients receive the medications they need to live healthier lives. Apply today!

At Shields Health Solutions, we're redefining specialty pharmacy care by helping patients access and stay on life-changing therapies. As a Pharmacy Refill Technician, you'll play an important role in supporting patients throughout their medication journey by coordinating refills, assisting with pharmacy inquiries, and helping ensure timely access to specialty medications. If you're detail-oriented, patient-focused, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

Jacksonville, FL

Schedule: Monday through Friday, onsite.

What You'll Get

• Competitive compensation
• Medical, dental, and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 10 paid holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

As a Pharmacy Refill Technician, You Will

• Make outbound refill calls to patients and assist them through the refill process from start to finish.
• Answer inbound pharmacy calls, resolve patient inquiries, and appropriately triage concerns.
• Coordinate medication refills and ensure accurate prescription data entry and documentation.
• Support claim adjudication and troubleshoot insurance rejections to help patients access their medications.
• Collaborate with pharmacists and providers to clarify prescription information when needed.
• Help maintain appropriate medication inventory and identify medications requiring special handling or storage.
• Assist with coordinating supplies needed for patient therapies, such as sharps containers and injection supplies.
• Maintain accurate records and update patient information across multiple systems.
• Participate in process improvement initiatives that enhance efficiency, quality, and patient satisfaction.
• Deliver compassionate, knowledgeable, and exceptional customer service to patients, providers, and pharmacy team members.

What You Need

• Active Pharmacy Technician registration in the state of employment required.
• National Pharmacy Technician Certification (CPhT or ExCPT) strongly preferred but not required.
• High school diploma or GED required.
• At least 1 year of Pharmacy Technician experience required
• Strong phone, customer service, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office, including Excel and Word.
• Ability to learn new systems quickly and effectively manage multiple priorities.
• A dependable, team-oriented approach and commitment to maintaining confidentiality.
• Passion for helping patients and supporting positive healthcare outcomes.

Additional information

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email.