Pharmacy Services Lead

About the role

Anticipated End Date: 2026-11-25

About the role

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. The position will be based on Tampa -FL.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work an 8-hour from shift 8:00 am - 5:00 pm (EST) Monday to Friday. Additional hours may be necessary based on company needs.

The Pharmacy Services Lead is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates.

How you will make an impact

• Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes.
• Provides training and assists associates by answering day-to-day technical questions.
• Monitors inventory to ensure workflow remains uninterrupted. Handles complex case research and resolution.
• Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy and updates as needed.
• Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.

Minimum Qualifications

• Requires H.S. diploma or equivalent and minimum of 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required.

Preferred Skills, Capabilities, and Experiences

• BA/BS in a related field preferred.
• Pharmacy Tech License and National Certification is strongly preferred.

Additional information

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

• Job Level: Non-Management Non-Exempt
• Workshift: 1st Shift (United States of America)
• Job Family: MED > Licensed/Registered Pharmacist/Pharmacy Technician

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Note

Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.