Pharmacy Support Analyst

Position Summary

The Pharmacy Support Analyst helps eligible patients obtain medications through pharmaceutical manufacturers' Patient Assistance Programs (PAPs). Using Atrix Assistance software and established assistance programs, this role works directly with patients, healthcare providers, and pharmaceutical companies to secure medication coverage for uninsured, underinsured, or low-income individuals.

This position plays a key role in reducing medication costs for patients and supporting healthcare system cost-containment efforts.

Location: NYC Health + Hospitals - Bellevue Hospital (Onsite)

Schedule: Monday-Friday, 8:00 AM-5:00 PM ET

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Qualifications

• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Ability to meet deadlines in a fast-paced environment.
• Professional telephone and interpersonal skills.
• 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred
• New York Pharmacy Technician license
• Knowledge of medications, disease states, and treatment options, preferred
• Experience working in hospitals, clinics, or healthcare settings, preferred
• Experience supporting low-income, underserved, or special-needs populations.
• Familiarity with social service programs, charitable assistance organizations, or patient advocacy programs, preferred
• Experience working in high-volume environments, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Pay rate: $34.10 per hour

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

• Application window anticipated to close: 1/3/2027*if interested in opportunity, please submit application as soon as possible.
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