Pharmacy Tech Liaison

About the role

• Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
• Category: Pharmacy
• Shift: Day
• Department: Pharmacy Specialty
• Location: NSSC, 2500 W Utopia Rd, Phoenix
• Hours: Full-Time Days, 8am-5pm
• Prior-Authorization and Infusion Experience Preferred!
• $5,000 Sign-on Bonus Available!

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Job Summary

The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan.

Essential Functions

• Initializing and leading ongoing work in patients' medication therapy and ensuring that the patient/pharmacy engagement is appropriate and consistent with their preferences.
• Ensuring that every patient who can benefit from HonorHealth Specialty Pharmacy's services is identified and contact is made efficiently and effectively
• Effectively explaining services and support that the pharmacy offers without impeding patient's choice of pharmacy, and achieving patient participation
• Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
• Providing support in the fulfillment center
• Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
• Conducting outbound phone calls for patient support, adherence checks and refill reminders
• Accepting inbound calls from patients
• Designing and continuously improving pharmacy workflows to better deliver the specialty pharmacy experience to patients, caregivers, and providers
• Operate in accordance with HonorHealth policies, all federal and state regulations as well as maintain compliance and adhere to standards set forth by the accrediting bodies
• Educate HonorHealth's leadership and clinic staff on the pharmacy's role to gain their support and establish collaboration

Education

• High School Diploma in or GED Required

Experience

• >10 months Pharmacy technician experience in a specialty pharmacy Required
• 1 year Formalized pharmacy technician training Preferred
• 2 years Experience in a specialty pharmacy or with specialty drugs Preferred

License and Certifications

• Certified Pharmacy Technician (CPhT) - Certification issued by the Arizona Board of Pharmacy Required
• Pharmacy Technician Certification Board Medication History (PTCB) - Certificate Issued by the Pharmacy Technician Board (PTCB) Preferred

We're all in for your career.