Pharmacy Tech Senior Rep - VFP Pharmacy Group - Remote, Arizona or MA

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

This is a full-time work from home position that must reside within the state of Arizona, Massachusetts.

Village Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Senior Pharmacy Technicians to join our team.

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Senior Pharmacy Technician at Freedom Fertility Pharmacy, you'll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness.

Work Schedule: Monday - Friday 12:30pm - 9:00pm, Eastern time

And rotating weekends working a Saturday 9:00am - 6:00pm or Sunday 10:00am - 4:00pm Eastern time

Training Schedule: Monday - Friday 9:00am - 5:00pm Eastern time for 6 weeks

Here's a little more on how you'll make a difference

• Ensure process efficiency - Collaborate with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail - Accurately obtain and enter patient information, including shipping, insurance, and payment details.
• Be a team player - Escalate complex claims to the appropriate team for further action.
• Accurately perform data entry tasks and enter prescriptions into our system. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Juggle multiple tasks without sacrificing attention to detail.
• Participate in special projects and perform other duties as it pertains to specific contract performance

What you need to do the job

• High School Diploma, or GED required.
• 1+ years of relevant experience as a technician
• Valid National Pharmacy Technician certification is required.
• Valid Arizona or Massachusetts pharmacy technician license is required.
• 1+ year(s) of call center experience preferred
• Microsoft Office proficiency and data entry skills.
• Exceptional attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Ability to multitask in both PC/Phone related tasks.
• Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.
• Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.

Additional information

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Pay and benefits

For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,