Pharmacy Technician

About the role

• Using pharmacy and benefit plan knowledge, responsible for responding to and resolving the full scope of customer inquiries regarding member prescription benefit plans, specific orders.
• Contact members with potential cost saving opportunities to educate them in cost effective use of their prescription benefit plan options. Engage customers to actively take steps to move to the more cost effective options.
• Responsible for clarifying potential medication adherence opportunities (gaps in care) using scripted questions to determine the existence of a gap in care or closing false positive indicators. Forward gaps in care opportunities to a pharmacist to address.
• Stays abreast of new developments in pharmacy and drug therapies, particularly related to their assigned therapeutic resource center. Maintain pharmacy technician license in good standing is recommended.
• Enters and updates patient profiles in eSD. Handles refill requests, launches faxes and logs customer contact details.
• Handles confidential information in an appropriate manner.
• Presents a professional, knowledgeable and empathetic image to members, physician offices, clients and fellow employees.
• Performs other pharmacy technician duties as assigned.

Qualifications

.High School diploma or equivalent

• PTCB license preferred but not required
• Strong data entry and 10-key skills
• Basic math skills required
• P.C. literate
• Strong attention to detail
• Good organizational ability
• Ability to work in fast-paced, production environment
• Willingness to work a flexible schedule based on business needs
• Basic understanding of pharmacy practice including drug therapies and general drug information.
• Exceptional oral communication and customer service skills.
• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.

Additional Information

All your information will be kept confidential according to EEO guidelines.