Pharmacy Technician II (Agency Temp)

The Job

The Temporary Clinical Pharmacy Technician II will work directly with Clinical Pharmacists and crossfunctional healthcare teams to support medication management, health plan quality initiatives, and pharmacy operations programs. This role focuses on optimizing medication use, supporting medication adherence and other pharmacy quality measures, coordinating care between members, pharmacies, and providers, and assisting with implementation of pharmacy technology and operational processes.

The ideal candidate is highly organized, collaborative, and comfortable working in a fast-paced health plan environment with multiple stakeholders and competing priorities. This position requires strong communication skills, attention to detail, technical aptitude, and the ability to support both clinical and operational initiatives.

You Will

Quality Support: * Partner with Clinical Pharmacists to optimize medication use and support closure of pharmacy and quality care gaps. * Review adherence and pharmacy claims data to identify opportunities for intervention and escalate concerns to Clinical Pharmacists as appropriate. * Participate in quality improvement initiatives related to medication safety, adherence, and operational efficiency.

Medication Management: * Conduct outreach to members, caregivers, pharmacies, and provider offices to facilitate medication reviews, refill coordination, medication synchronization, and adherence interventions. * Assist with coordination of care between members, pharmacies, providers, and internal care teams to improve medication-related outcomes. * Update medication lists and document interventions accurately within the Electronic Health Record (EHR) and other applicable systems. * Identify and escalate medication discrepancies, adherence barriers, and potential medication-related concerns to pharmacists for clinical review.

Technology & Process Support: * Support implementation of new pharmacy technologies and workflows within existing programs and operational processes. * Assist in developing workflows and processes that translate technology outputs into actionable interventions. * Support administrative and operational tasks related to pharmacy quality and clinical programs. * Utilize Microsoft Teams, SharePoint, Excel, and other systems to organize information, track initiatives, and communicate with stakeholders.

Collaboration and Communication: * Work closely with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and other internal stakeholders to support patient care initiatives. * Communicate effectively regarding medication concerns, patient progress, operational issues, and quality initiatives. * Collaborate with providers and pharmacies to facilitate prescription refills and support adherence-related outreach efforts. * Maintain professional, timely, and accurate written and verbal communication with internal and external partners.

Documentation and Compliance: * Document all outreach, interventions, and communication activities accurately and in a timely manner. * Maintain confidentiality and comply with all HIPAA and organizational policies and procedures. * Ensure accuracy and completeness of data entered into EHRs, pharmacy systems, and tracking tools.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent experience required.
• Bachelor's Degree or equivalent experience preferred.
• Required Certifications or Licenses: Pharmacy Technician
• Experience Required:
• 2-3 years of medical assessment experience, or related healthcare experience in a managed care, medical group or ambulatory pharmacy setting.
• Experience supporting medication adherence and pharmacy quality initiatives
• Familiarity with pharmacy quality metrics and STAR measures, including medication adherence, statin use in persons with diabetes, and deprescribing measures
• Strong computer proficiency, including Microsoft Teams, SharePoint, Outlook and Excel.
• Experience Preferred:
• Provide bilingual (English/Spanish) clinical and customer support.
• Demonstrated knowledge of assessment, health and functional problems of older adults and managed care.
• Experience working with pharmacy claims data, reporting tools, or population health initiatives * Knowledge of EHR systems and pharmacy software platforms
• Technical expertise - Strong analytical skills
• Communication - Effective written and verbal communication
• Strong attention to detail and accuracy
• Project coordination and organizational skills
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge of medication names, uses, dosages, and potential side effects.
• Ability to use electronic health records (EHR) and other pharmacy software.
• Excellent interpersonal skills and ability to communicate effectively (verbal and written) with patients, pharmacists, and other healthcare professionals.
• Ability to work both independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to appropriately maintain confidentiality.
• Ability to work well in a fast-paced and dynamic environment

What's in it for you?

• Base salary: $25.00 to $35.00 per hour
• Remote Work Mode - Pacific Time Business Hours - M-F 8-5
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

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