Pharmacy Technician II, Denver Health Medical Plan (Remote, Must Live in Colorado)

About the role

We are recruiting for a mission-driven Pharmacy Technician II, Denver Health Medical Plan (Remote, Must Live in Colorado) to join our team!

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Job Summary

The Pharmacy Technician II, under general supervision of the pharmacy technician supervisor, performs technical tasks within the pharmacy department of the Health Plan. Based on area of necessity and assignment, responsibilities may include answering inbound phone calls, making outbound phone calls, processing faxed, electronic or verbal prior authorizations, and basic computer system operations. Demonstrates the ability to competently work in different areas of pharmacy practice.

Essential Functions

• Ensures basic knowledge of call center functions. Develops continuous call center etiquette when taking/making phone calls. Implement phone call documentation on all inbound or outbound calls. (50%)
• Ensures basic knowledge of prior authorizations. Implement decisions for prior authorization based off criteria and send to clinical review when appropriate. (30%)
• Triages and escalates any prior authorizations, questions or issues outside the pharmacy technician scope of practice to the direct supervisor or pharmacist on duty as needed. (20%)

Education

• High School Diploma or GED required
• And -
• Post High School Diploma or Certificate Program completion of a pharmacy technician training program, preferred

Work Experience

• At least one year of pharmacy technician in a healthcare or retail setting required

Licenses

• CPHT-Certified Pharmacy Technician - PTCB - Pharmacy Technician Certification Board required
• And -
• PHAT-Licensed Pharmacy Technician - DORA - Department of Regulatory Agencies required

Knowledge, Skills and Abilities

• Ability to work as a team member
• Attention to detail
• Knowledge of basic pharmacy practices and procedures
• Mathematical computation skills
• Organization and communication skills
• Good typing, keyboarding and proofreading skills
• Ability to work independently within a remote setting
• Knowledge of prescription processing and third-party billing, if applicable
• Proficiency with Microsoft® Office, preferred
• Prioritize and manage multiple tasks simultaneously based off compliance times or due dates
• Must Live in Colorado
• Shift
• Days (United States of America)
• Work Type
• Regular
• Salary $21.00 - $28.60 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.

We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer