Pharmacy Technician Refill Calls
- Location
- Irving, TX
- Listed
- Today
About the role
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We're hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
Schedule: Onsite Monday - Friday, 9:30AM - 6:00PM CST. Opportunity to transition to a hybrid schedule after 12 weeks!
*Active Texas Pharmacy Technician License and National Pharmacy Technician Certification Required*
What You'll Do
- Provide compassionate, knowledgeable assistance to patients, providers, and staff.
- Make outbound refill calls and process requests promptly.
- Answer and triage incoming pharmacy calls.
- Clarify prescription orders with pharmacists or clinicians.
- Coordinate medication refills and complete accurate data entry.
- Assist with claim adjudication and troubleshoot rejected claims.
What You'll Get
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
- Quarterly bonus incentives!
What You Need
- State-registered (Texas) Pharmacy Technician; CPhT required
- 2+ years of experience as a pharmacy technician; High School Diploma or GED
- Strong communication, organization, and tech skills
- Empathy, integrity, and a team-first mindset
Additional information
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email.
Equal opportunity and legal notices
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
From Shields Health Solutions's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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More at Shields Health Solutions
All Shields Health Solutions jobsCommon questions
Where is the Pharmacy Technician Refill Calls job at Shields Health Solutions located?
This Pharmacy Technician Refill Calls position at Shields Health Solutions is located in Irving, TX. Always check Shields Health Solutions's application page for specific state eligibility or relocation policies.
How do I apply for the Pharmacy Technician Refill Calls position at Shields Health Solutions?
This listing links directly to Shields Health Solutions's Greenhouse application page. You can apply directly on Shields Health Solutions's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.