Phlebotomist Team Lead

About the Role

We are seeking a full-time Team Leader to join our fast-growing team. In this hands-on role, lead a team of phlebotomists across different regions day to day, supporting the Field Supervisor and Operations Manager in your market.

You will use Leader Standard Work (LSW) a simple, repeatable routine of daily check-ins, quick huddles, and follow-ups to keep the team on track, catch problems early, and make sure every patient has a great experience.

This is a great fit for an experienced front-line healthcare worker, who is ready to grow into leadership. We are looking for someone who is organized, dependable, coachable, and eager to help others succeed.

At Getlabs, you will

• Lead, coach, and support a team of mobile phlebotomists, serving as their first point of contact for questions and support.
• Follow a daily Leader Standard Work routine: start-of-day check-ins, review of the day's schedule and routes, and end-of-day follow-ups.
• Run short team meetings to share priorities, updates, wins, and safety or quality reminders.
• Track key daily metrics (e.g., on-time arrivals, completed visits, specimen quality) on visual boards or dashboards, and flag issues to the Field Supervisor.
• Use simple problem-solving tools (e.g., 5 Whys) to find root causes and follow through on action items.
• Perform regular field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols.
• Assist with hiring, onboarding, training, and shadowing new hires, including up to 25% regional travel to support market expansion and training initiatives.
• Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed.
• Handle first-level patient and team concerns with empathy, escalating complex issues to leadership.
• Share feedback and improvement ideas from the field to help the team work smarter.

What we are looking for

• 2+ years of phlebotomy experience; mobile or in-home phlebotomy a plus.
• Active phlebotomy certification (and state license where required).
• 1+ year of lead, trainer, preceptor, or informal leadership experience preferred.
• Strong customer service skills and a calm, professional approach with patients.
• Clear written and verbal communication skills.
• Comfortable using Google Workspace, mobile apps, and new technology platforms.
• Organized and dependable, with the ability to manage your own schedule while supporting others.
• Valid driver's license, reliable transportation, clean driving record, and willingness to travel up to 25% for training and onboarding

What Success Looks Like

• Daily: You start the day with a quick team check-in, keep an eye on schedules and metrics, and close out open items before the end of day.
• Weekly: You lead team meetings, complete field check-ins, and keep direct managers informed
• Ongoing: Your team knows the standard, feels supported, and patients consistently get on-time, high-quality visits.

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive annual salary ranging $55,000-$64,000
• Medical, dental and vision insurance options
• Flexible paid time off
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

Additional information

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients.