Platform Operations Analyst

About the role

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce.

The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption.

The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Primary Job Responsibilities

• Maintain live services through measuring and monitoring availability, latency, and overall system health
• Participate in a shared on call rotation to support 24/7 platform availability, including periodic off hours and weekend coverage.
• Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
• Effectively communicate with third parties, partners, and internal teams regarding technical issues.
• Use acquired knowledge to suggest, edit, and write knowledge base articles.
• Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
• Identify anomalies and escalate appropriately issues identified in application and system log files.
• Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
• Create new alerts to support the operations of FreedomPay production systems.
• Troubleshoot and remediate failed scheduled jobs.
• Document and refine internal policies and procedures.
• Actively adopt and incorporate AI tools and emerging technologies into daily work practices to increase efficiency, scalability, and business impact.

Required Skills and Experience

• Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
• Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
• Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.
• Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.
• Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
• Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
• Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
• Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.

Nice to Haves

• Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
• Experience with Azure Cloud
• Experience with RunDeck Scheduling System
• Prior experience utilizing AI-powered tools and technologies to improve productivity, automate routine tasks, and enhance business outcomes.

Additional information

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

Pay and benefits

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.