Plumbing Service Lead

Requirements

• Ensure tasks being completed accurately and in a timely manner by field and operational personnel
• Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
• Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
• Communicate proactively with management often
• Maintain positive associate morale
• Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)
• Answer phones and resolve customer conflicts when needed
• Attend conference calls and update management on status of key processes
• Ability to coach plumbers and associates in need of job improvement and document if needed
• Perform all other related duties as assigned
• All job offers are contingent on the successful completion of a stringent background check prior to employment

Core Competencies

• A Journeyman or above license in plumbing
• Ability to successfully lead a team of plumbers and sales associates
• Good analytical, written and verbal skills
• Proficient in MS Office
• Strong attention to detail and excellent organizational skills required
• Able to multi-task in a fast paced and deadline driven environment
• Able to maintain professionalism and a positive service attitude always
• Attendance and punctuality are extremely important to lead the team by example
• Experience working with dispatching software

Benefits

• 75k starting annual salary
• Health, Dental, Vision, and Life Insurance
• Paid time off (PTO) and Paid Holidays
• Mid-year and annual bonus opportunities based on job performance and company profitability
• Negotiable: Vehicle allowance /Company Vehicle