Point of Entry RN/ER Case Manager - Per Diem
- Pay
- $53 – $58 per hour
- Location
- Milford, MA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Education
- Bachelor's degree
- Listed
- 7 days ago
Skills & highlights for this role
- Bachelor of Science in Nursing
- Current Massachusetts RN license
- Medical, surgical, ICU, or ED nursing experience
- Clinical judgment
- Knowledge of medical care and support services
- Excellent interpersonal and communication skills
- Analytical ability
Also useful
- CCM certification
- Hospital-based case management
- Emergency department experience
- Utilization review experience
- InterQual criteria
- Meditech
About the role
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status: Non-Exempt
Hiring Range: $52.50 - $57.50
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Sunday through Saturday, Weekends - Every Third Weekend:
- Scheduled Hours: 9AM-9:30PM
- Shift: 1 - Day Shift, 12 Hours (United States of America)
- Hours: 0
- Cost Center: 26000 - 4402 Case Management
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
In collaboration with other members of the healthcare team, the Point of Entry/Emergency Department Case Manager (POE/ED CM) is accountable for coordination and facilitation of the management of care for ED patients, both inpatient and observation.
The POE/ED CM manages patient flow through the ED by evaluating incoming patients and assisting in determining appropriate discharge disposition (Home, Post-acute Services, Inpatient, or Observation). This includes early assessment of discharge needs and communication among healthcare team members and family/caregivers.
The POE/ED CM collaborates with admitting teams to ensure correct initial admission status using InterQual criteria.
I. Major Responsibilities
Patient Identification and Communication
- Reviews all ED patients promptly.
- Reviews all admitted patients within one hour of admission or before admitting orders are placed.
- Intervenes early for patients with progressive conditions or complex needs.
- Ensures communication among MSW, CM, and ED care team.
Assessment and Documentation
- Completes and documents initial discharge planning assessments.
- Refers complex or high-utilizer patients for MSW psychosocial assessment.
- Identifies and documents readmissions for follow-up.
Utilization Review
- Completes admission reviews using InterQual criteria.
- Collaborates with providers to resolve discrepancies in medical necessity.
- Documents clinical reviews in Meditech per standards.
Discharge and Transition Planning
- Executes discharge plans in collaboration with ED and admitting physicians.
- Prioritizes discharges requiring post-acute care arrangements.
- Arranges services such as Home Health, DME, SNF, rehab, and medications.
Escalation and Issue Resolution
- Escalates unresolved cases to appropriate leadership.
- Follows formal escalation processes for utilization and level of care issues.
- Documents avoidable delays for boarded ED patients daily.
Age-Specific Competency
- Applies knowledge of growth and development stages to patient care.
- Demonstrates age-appropriate communication and support.
II. Position Qualifications
License/Certification/Education
Required
- Bachelor of Science in Nursing
- Current Massachusetts RN license
Preferred
- CCM certification
Experience/Skills
Required
- Minimum 3 years of medical, surgical, ICU, or ED nursing experience
- Demonstrated sound judgment and knowledge of medical care and support services
- Excellent interpersonal and communication skills
- Analytical ability to evaluate patient care needs and service appropriateness
Preferred
- 3–5 years of hospital-based case management
- Emergency department experience
- Utilization review experience
Additional information
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at. We will make every effort to respond to your request for disability assistance as soon as possible.
Equal opportunity and legal notices
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
From Ummh's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Point of Entry RN/ER Case Manager - Per Diem role at Ummh?
The Point of Entry RN/ER Case Manager - Per Diem posting at Ummh states compensation of $53 – $58 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Ummh's official career site.
Where is the Point of Entry RN/ER Case Manager - Per Diem job at Ummh located?
This Point of Entry RN/ER Case Manager - Per Diem position at Ummh is located in Milford, MA (On-site). Always check Ummh's application page for specific state eligibility or relocation policies.
What qualifications are required for Point of Entry RN/ER Case Manager - Per Diem at Ummh?
For the Point of Entry RN/ER Case Manager - Per Diem role, Ummh highlights 3+ years of relevant experience; a bachelor's degree; experience with Bachelor of Science in Nursing, Current Massachusetts RN license, Medical, surgical, ICU, or ED nursing experience, Clinical judgment, Knowledge of medical care and support services, Excellent interpersonal and communication skills. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Point of Entry RN/ER Case Manager - Per Diem position at Ummh?
This listing links directly to Ummh's Workday application page. You can apply directly on Ummh's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.