POS and Self-Checkout Technician

About the role

A+ Communications, Security & Home Solutions is a trusted leader in communications, security, audio/video, and automation control. Our experienced team specializes in customizing services to fit customers' specific needs, whether it be for home entertainment and safety or workplace productivity and security.

• Job Title: POS and Self-Checkout Technician
• Department: A+ Communications & Security
• FLSA: Hourly
• Revision Date: 11/2026

The Role and Why It's Important

The POS and Self-Checkout Technician is responsible for the installation, maintenance, troubleshooting, repair, and ongoing support of Point of Sale (POS) systems and Self-Checkout (SCO) equipment across assigned store locations. This position provides technical support to ensure POS registers, self-checkout lanes, payment devices, and associated equipment operate efficiently and reliably. The technician will work directly with store management, department personnel, vendors, and other IT teams to resolve equipment issues, complete installations, and support technology upgrades and projects.

If you're dependable, customer-service oriented, technically capable, and able to work independently while managing assigned service calls and projects, this is the role for you.

What You'll Do

POS Equipment Support

• Troubleshoot, diagnose, and repair POS registers and associated hardware.
• Install, configure, and replace POS equipment and peripherals.
• Support receipt printers, scanners, scales, cash drawers, monitors, and payment terminals.
• Troubleshoot register communication, network connectivity, and hardware issues.
• Perform register imaging, setup, testing, and equipment upgrades.
• Ensure equipment is fully operational before completing service calls.

Self-Checkout (SCO) Support

• Troubleshoot and repair self-checkout systems and associated components.
• Diagnose hardware, software, communication, and operational issues.
• Replace and repair SCO components, including scanners, scales, cameras, control boards, and other system hardware.
• Perform preventive maintenance and routine equipment inspections.
• Support SCO installations, removals, conversions, and upgrades.
• Work with store personnel to minimize downtime and maintain customer service.

Payment Equipment Support

• Install, troubleshoot, and replace payment terminals and MSR equipment.
• Support payment device upgrades and security-related equipment changes.
• Follow established procedures for handling, shipping, and returning payment equipment.
• Verify proper payment device operation following installation or replacement.

Service Calls and Store Support

• Respond to assigned service requests and prioritize work based on business impact.
• Communicate professionally with store directors, managers, and employees.
• Provide updates on service calls, repairs, and expected completion times.
• Document work performed, parts used, and any outstanding issues.
• Ensure stores understand equipment operation and any temporary workarounds.
• Maintain a professional and customer-focused approach while working in stores.

Installations and Department Projects

• Participate in new store installations, register replacements, and equipment upgrades.
• Assist with department-wide technology projects and equipment conversions.
• Coordinate with other IT departments, construction teams, and vendors when necessary.
• Follow project schedules and complete assigned work within established timelines.
• Assist with equipment testing and verification before projects are considered complete.

Administrative Responsibilities

• Maintain accurate service documentation and work orders.
• Manage assigned inventory, tools, and replacement equipment.
• Complete required paperwork, expense reports, and service documentation in a timely manner.
• Maintain company vehicle and assigned equipment.
• Follow department procedures, safety requirements, and company policies.

Your Skills

To be successful in this role, you'll need to be able to

• Strong troubleshooting and problem-solving abilities.
• Basic understanding of computer hardware, software, and networking.
• Ability to read technical documentation and follow installation procedures.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple assignments.
• Willingness to travel to assigned store locations.
• Ability to lift and move equipment as required.
• Reporting Relationships
• Accountable and Reports to: POS Department Manager
• Direct Reports: None

Education and Experience

• Experience with POS systems, self-checkout equipment, or related technology preferred.
• Valid driver's license and acceptable driving record.

Physical Requirements

• Ability to lift and carry equipment and tools.
• Ability to stand, walk, bend, kneel, and work in confined spaces.
• Ability to work around active retail environments.
• Ability to safely use hand tools and basic testing equipment.

Working Environment

This position works on-site in Hy-Vee stores across assigned locations, using hand tools, testing equipment, and POS, self-checkout, and payment hardware. Regular travel between stores in a company vehicle is required.

Performance Expectations

• Complete assigned service calls in a timely and professional manner.
• Maintain a high level of technical knowledge of POS and SCO equipment.
• Minimize equipment downtime through effective troubleshooting and repairs.
• Communicate effectively with store personnel and department management.
• Maintain accurate and timely service documentation.
• Demonstrate accountability, dependability, and initiative.
• Support department goals, projects, and overall growth.
• Represent the POS A+ department professionally at all store locations.

Overall Expectations

The POS and Self-Checkout Technician plays an important role in maintaining the reliability and performance of the company's point-of-sale systems. This position requires an individual who takes ownership of assigned responsibilities, works well with others, and understands the importance of keeping store operations running efficiently.

• The technician is expected to continually develop their technical skills, take pride in their work, and contribute to the success and growth of the POS A+ department.
• Looking to join our team of experts? Apply today.
• Employment is contingent upon the successful completion of a pre employment drug screen.