Post-Sales Operations Manager

The Role

What happens after the initial sale is where partnership is cemented and expansion is earned. We’re hiring two Post-Sales Operations Managers to be the operational backbone for our growing post-sales organization, supporting the teams that onboard customers, drive adoption, and deliver renewals and growth.

You will report to our Director of Post-Sales Operations and own day-to-day operational execution for a defined customer segment. You’ll partner with post-sales and sales leadership to shape how customers are onboarded, covered, renewed, and expanded-and turn those needs into clear processes, trusted data, and a repeatable operating rhythm.

This is a hands-on individual contributor role, using systems, automation, and Rogo’s own AI to help teams accomplish more. We’re hiring across Mid-Market and Enterprise; we’ll determine your focus during the interview process based on your strengths and experience.

Post-Sales Execution & Customer Lifecycle

• Run the segment’s operating cadence: weekly reviews, monthly business reviews, and quarterly planning.
• Build repeatable processes across customer handoffs, onboarding, adoption, and renewal.
• Translate customer and business needs into clear playbooks, ownership, and workflows.
• Partner with account teams on business reviews, risk interventions, and expansion handoffs.

Coverage, Renewals & Planning

• Maintain a clear view of customer coverage, engagement demand, and team capacity.
• Improve how resources are assigned as customers move from pilots to ongoing partnerships.
• Support renewal forecasting, keeping base renewal and expansion distinct.
• Turn adoption, consumption, and engagement signals into priorities for account teams.

Data, Reporting & Systems

• Own post-sales data quality in Salesforce for your segment.
• Build reporting that helps leaders understand performance, risks, and opportunities.
• Partner with Finance on retention reporting and with leadership on coverage and capacity planning.
• Partner with GTM Systems to build and improve automations, agents, and workflows.

Your emphasis will vary by segment: Mid-Market centers on scalable lifecycle and renewal operations; Enterprise centers on engagement staffing, specialist capacity, and strategic-account execution.

What Success Looks Like

• 30 days: You understand your segment’s customers, teams, and operating cadence, and are aligned with leaders on priorities.
• 90 days: Core processes run consistently, reporting supports decisions, and targeted improvements are in use.
• 6 months: Your segment operates on a documented, repeatable rhythm that scales with the business.

What We Are Looking for

• 4-6 years of experience in B2B SaaS or Fintech, with 3+ years in Customer Success, Revenue, Sales, or related Operations.
• Hands-on ownership of post-sales processes, such as renewals, onboarding, customer coverage, or resource planning.
• Experience supporting a high-velocity customer motion or complex enterprise engagements; you do not need both.
• Proficiency with Salesforce, including reporting, administration, and GTM data structures.
• Strong analytical skills; comfort with contract, consumption, or staffing data. SQL or BI experience is a plus.
• Experience using AI and automation to improve how teams work.
• A track record of driving cross-functional change without formal authority.
• Clear, concise writing: you can produce the one-page pre-read that lets a review start at the decision.

Who You Are

• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
• You are ambitious. You have fun solving problems that others think are impossible.
• You are curious. You find joy in learning about AI, technology, and finance.
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.
• You are collaborative, organized, thoughtful, and kind.