Practice Assistant II

About the role

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II– Be the Organized Heart of Our Office

Are you organized, friendly, and ready to make a difference from the very first hello? As a Practice Assistant, you'll keep our practice running smoothly and help every patient feel welcomed and supported, from scheduling through check-out.

What You'll Do

• Greet and assist patients, and support check-in and check-out
• Schedule appointments and maintain accurate appointment records
• Answer calls, help with routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results, and manage filing, mail, faxes, and daily schedules
• Prepare forms, records, schedules, and memos as directed
• Serve as an Epic Super User for scheduling, registration, and billing, and help train teammates

Qualifications

Do you love keeping things running smoothly, solving problems, and being the go-to person others can count on? Join our team and use your office expertise to support colleagues, patients, and visitors every day.

What You'll Do

• Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
• Be a friendly, knowledgeable voice on the phone, handling non-routine calls and resolving routine issues
• Write and edit clear emails, memos, and letters, and take complete, accurate messages
• Manage your time and help coordinate others' schedules to keep the team productive
• Juggle multiple priorities while following established protocols and office systems

What You Bring

• High School Diploma or equivalent (required)
• 2–3 years of office experience (required)
• Proficiency with Microsoft Office Suite and a solid understanding of office procedures
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Bonus: Certified Medical Administrative Assistant (CMAA) certification (preferred)

Compensation

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

• Remote Type
• Onsite
• Work Location
• 45 Francis Street
• Scheduled Weekly Hours
• 40
• Employee Type
• Regular
• Work Shift
• Day (United States of America)

Pay Range

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.