Practice Assistant - Urology Surgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized administrative professional who enjoys helping patients navigate their care experience? Join our busy Urology Surgery team and play an essential role in supporting both patients and providers in a fast-paced specialty practice.

What You'll Do

As a Practice Assistant, you'll help ensure smooth daily operations by serving as a key point of contact for patients, physicians, and staff. Responsibilities include:

• Scheduling patient appointments and maintaining accurate appointment records
• Greeting and assisting patients during check-in and check-out
• Answering phones, responding to routine inquiries, and coordinating appointments
• Managing patient documentation, medical records, and scanning records into the electronic medical record system
• Processing patient billing forms and, when needed, collecting co-payments
• Supporting requests related to prior authorizations, prescription refills, test results, and provider communications
• Serving as a scheduling, registration, and billing system resource for colleagues
• Assisting with specialized scheduling functions, including surgical scheduling and schedule management, as needed

What We're Looking For

• High School Diploma or equivalent required
• 2-3 years of office or administrative experience required
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office and standard office technology
• Ability to manage multiple priorities while delivering outstanding customer service

Pay Range $17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.