Practice Manager

Responsibilities

Business Performance & Growth

• Own location performance, including revenue growth, patient retention, and operational excellence.
• Monitor and analyze KPIs to identify trends, opportunities, and areas for improvement.
• Develop and execute strategies that drive patient acquisition, retention, and long-term growth.
• Utilize reporting and business data to guide decision-making and improve performance.
• Implement best practices and process improvements that enhance efficiency and results.
• Partner with marketing, the Regional Manager and Managing Partner to execute strategic initiatives and achieve organizational goals.

Team Leadership & Development

• Lead, coach, and develop all team members within the practice.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage onboarding, training, performance management, and employee development.
• Conduct regular coaching conversations and performance reviews.
• Develop future leaders and build a strong, engaged team.
• Serve as the primary liaison between the location team and senior leadership.

Patient Experience

• Champion an exceptional patient experience from inquiry through retention.
• Manage escalated patient concerns and ensure timely resolution.
• Monitor patient feedback and identify opportunities to improve satisfaction and loyalty.
• Partner with providers and front desk teams to create a seamless patient journey.
• Develop and execute retention and relationship-building strategies that support long-term patient growth.

Operations & Practice Management

• Maintain a visible leadership presence within the practice.
• Understand and support all aspects of front office operations, including scheduling, patient communication, financing, and retention strategies.
• Lead daily operations and practice flow when business needs require hands-on leadership.
• Ensure operational standards, workflows, and service expectations are consistently met.
• Oversee inventory, facility standards, and operational readiness.
• Drive process improvements that enhance efficiency and elevate the patient experience.

Requirements & Experience

• 4+ years of leadership or management experience coming from a background of medical aesthetics, luxury retail, or high-end customer service.
• Proven experience leading and developing teams.
• Strong understanding of KPI management, financial literacy (P&L management), business operations, and performance improvement.
• Strong computer and technical literacy skills.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze data and translate insights into action.

Preferred

• Experience in medical aesthetics, wellness, and cosmetic surgery.
• Experience with Zenoti, or a similar industry-specific software.

Physical Requirements

• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Benefits & Perks

• Competitive Pay + Performance Incentives
• Medical, Dental, and Vision Plans
• Annual Beauty Budget (increases with tenure)
• AMP Rewards & Recognition Programs
• 401(k) + Employer Contributions
• Continuing Education + National Training Opportunities
• Mentorship from Industry Leaders & KOLs
• Generous PTO + Holiday Closures
• Flexible Scheduling

Compensation

$78,795 - $100,000 per year

Schedule/Availability: Open availability, including weekends. Minimum 40 hours per week.