Practice Manager

Practice Manager Responsibilities

Practice Operations

• Oversee all day-to-day operations of the practice, ensuring clinical and administrative functions run efficiently and to AirSculpt standards.
• Own scheduling accuracy across providers, rooms, and staff - proactively resolving conflicts, maintaining real-time visibility, and ensuring the schedule reflects actual capacity.
• Maintain legal and accreditation compliance with all applicable federal, state, and local regulations, including AAAHC, JCAHO, and AAAASF standards.
• Accomplish center operations by communicating, developing, and managing AirSculpt's values, policies, and procedures.
• Support and uphold policies, procedures, patient safety objectives, quality improvement standards, infection control protocols, and environmental standards.
• Oversee inventory management and purchasing for clinical and non-clinical supplies, balancing cost control with uninterrupted patient care.
• Lead operational oversight of clinical workflows to ensure patient safety, regulatory compliance, and adherence to AirSculpt clinical protocols.
• Monitor and manage location-level KPIs - including case volume, revenue performance, labor utilization, and operational expenses - to support center profitability and growth.
• Serve as the primary point of contact for Aesthetics Management System adoption and compliance, driving staff proficiency and identifying workflow improvements.

Team Leadership & Staff Retention

• Directly lead and develop front desk coordinators and administrative staff; partner closely with nursing leadership on clinical team matters.
• Be a cultural role model - the tone you set shapes the experience for both patients and staff. We expect you to create an environment where people want to show up and do their best work.
• Proactively identify retention risks, address employee relations issues in partnership with Human Resources, and escalate concerns before they become problems.
• Lead onboarding and ongoing training for all staff on Aesthetics Pro workflows, practice protocols, and AirSculpt standards.
• Conduct regular 1:1s, performance check-ins, and annual reviews for direct reports, with a focus on development and accountability.

Patient Experience

• Own the patient experience from first contact through post-procedure follow-up - our patients are paying for a luxury experience and expect nothing less.
• Serve as the escalation point for patient concerns, resolving issues with professionalism, urgency, and a solution-oriented mindset.
• Oversee before/after photo documentation workflows to ensure consistency, compliance, and quality across all providers.
• Partner with clinical leads to identify and close experience gaps at key patient touchpoints.

Financial & Administrative Oversight

• Manage the location-level budget including labor, supplies, and operational expenditures - you are accountable for the financial health of your practice.
• Review and approve timekeeping, schedule adjustments, and PTO for direct reports.
• Ensure documentation completeness in Aesthetics Pro prior to case closure to support billing accuracy.
• Prepare and present location performance updates at Director of Operations cadence calls - come with data, insights, and a point of view.
• May be assigned additional duties or ad hoc projects as the business evolves.

Required Qualifications

• 5+ years of management experience in a high-volume, or fast-growth environment - luxury retail, plastic surgery, or medical spa experience strongly preferred.
• Demonstrated ability to lead and develop teams while managing competing operational priorities.
• Financial acumen - you can read a P&L, manage a budget, and connect operational decisions to business outcomes.
• Proficiency with EMR or practice management platforms; experience with Aesthetics Pro or similar systems preferred.
• Strong analytical skills - comfortable interpreting operational metrics and translating them into clear action plans.
• Excellent written and verbal communication skills, with the presence and polish to represent AirSculpt to patients, staff, and leadership.
• Weekend availability (Saturdays and/or Sundays as required).

Preferred Qualifications

• BS/BA degree.
• Experience supporting EMR or technology platform rollouts.
• Background in HIPAA compliance and healthcare documentation standards.
• Bilingual in English and Spanish - a meaningful advantage in many of our markets.

Physical Demands

• Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
• Push/pull/lift up to 25 pounds

Benefits & Perks

• Insurance: Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
• Retirement Plan: 401(k) & Roth IRA
• Paid Time Off: vacation and sick days, as well as company and personal holidays

• Salary / Compensation: Base of $75K plus monthly bonus potential
• Full compensation packages are based on candidate experience and relevant licenses or certifications.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.