Practice Manager, Community Health Centter

About the role

Baystate Health, a nationally recognized leader in healthcare quality and safety-and home to Baystate Medical Practices, the region's largest multispecialty group-is seeking an experienced Practice Manager to join our dynamic Community Health Center in Springfield. MA

Responsibilities

Reporting to the Program Director, this position oversees daily operations for multi-site practices. You'll serve as a key member of the service line leadership team-partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.

Key Responsibilities

Leadership & Collaboration

• Partner closely with physician and service line leadership to support clinical and operational goals
• Foster a welcoming, inclusive, and respectful environment for patients and staff
• Build strong relationships across Baystate Health and leverage resources effectively
• Advocate for staff while maintaining clear expectations and accountability
• Lead teams across multiple sites while aligning staff to the service line vision

Operations & Process Improvement

• Oversee daily operations and standardized workflows across one or multiple sites
• Ensure consistent implementation of Baystate Health policies and procedures
• Analyze operational data, identify root causes, and implement improvement plans
• Research and apply best practices to enhance efficiency, quality, and outcomes
• Prepare reports and recommendations for leadership to support strategic decisions

Patient Experience & Customer Focus

• Ensure a consistently positive patient experience across all sites
• Address concerns proactively using active listening and problem-solving
• Promote culturally competent care and respect for diverse perspectives

Communication & Change Management

• Communicate clearly and professionally with all levels of the organization
• Lead and support change initiatives by explaining the "why" and reinforcing adoption
• Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking

Employee Engagement & Development

• Coach, mentor, and develop staff to support career growth and engagement
• Use employee engagement data to create and implement improvement plans
• Promote teamwork, accountability, and a culture of continuous learning

Human Resources & Performance Management

• Participate in hiring, onboarding, performance evaluations, and merit processes
• Address performance issues through coaching, documentation, and corrective action when needed
• Partner with HR on complex employee relations matters
• Ensure compliance with policies and accurate documentation across all sites

Financial, Budget & Revenue Cycle Management

• Understand and manage revenue cycle operations and billing processes
• Monitor dashboards, identify revenue opportunities, and resolve discrepancies
• Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture
• Monitor budgets, analyze variances, and contribute to budget development

Qualifications

• Bachelors Degree, required
• Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
• A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
• Excellent communication (both oral and written) and presentation skills
• Strong customer service skills in a high-volume setting
• Initiative and ability to work independently
• Outpatient experience, preferred

Schedule: & Location

• Full-time
• 11 Wilbraham Road, Springfield MA

Direct reports (3): Administrative Coordinator, Administrative Supervisor, Clinical Supervisor

Size & Scope

• RN & LPNs - 25
• Medical Assistant - 26
• Patient Service Representative -21
• Providers 19 App's 19
• Internal Medicine Residency (CHAM) - 46 Residents
• Medicine & Pediatric Residency (MSQ- 32 Residents

Residency programs (78 residents)

• Med-Peds Residency (MSQ): 32 residents

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Continuing education support and reimbursement
• 403b retirement company match & annual company contribution increase based on years of service
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Education: Bachelors Degree (Required)

Pay and benefits

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $108,180.00 - $124,342.00 - $147,097.00