Practice Manager - Westrock Orthodontics

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

We are seeking an experienced, high-energy Practice Manager to oversee daily business operations across four of our key practice locations. As a front-line leader and business manager, you will utilize management tools and key metrics to track trends, optimize clinic efficiency, and drive operational success.

You will lead a dedicated team across our West Memphis, Blytheville, Helena, and Forrest City locations, serving as the champion for our company vision, values, and quality standards.

Key Responsibilities

• Operational Leadership: Plan, organize, direct, and coordinate daily business operations across four clinic locations to ensure maximum efficiency and performance.
• Performance Tracking: Monitor daily operational metrics and generate weekly reports to identify positive trends, troubleshoot challenges, and maintain accountability.
• Team Management: Serve as a supportive, hands-on leader who mentors staff, resolves conflicts, and fosters a collaborative, high-energy work culture.
• Patient Experience & Brand Representation: Ensure every clinic maintains a welcoming, dynamic environment while upholding the highest standards of quality patient care and professional integrity.
• Resource Optimization: Oversee clinic workflow and resource allocation so dental providers can focus seamlessly on patient outcomes.

Qualifications & Requirements

• Experience: 1+ years of proven operational leadership or management experience in a clinical/dental setting (or equivalent multi-unit operations experience).
• Licensure/Certifications: Registered Dental Assistant (RDA) / Certified Dental Assistant (CDA) license preferred; CPR certification preferred.
• Track Record: A proven history of leadership excellence, strong team management, and effective conflict resolution.

Skills You Bring

• Leadership Drive: Strong management abilities with a "lead by example" mindset.
• Communication: Exceptional verbal and written communication skills to connect effectively with staff, patients, and senior leadership.
• Adaptability & Multi-Tasking: Excellent organizational and time-management skills with the ability to thrive in a fast-paced, multi-location environment.
• Detail-Oriented: A sharp eye for operational metrics, scheduling efficiency, and administrative precision.

Total Rewards & Benefits

We foster a winning culture focused on continuous improvement, genuine support, and professional growth. We offer a comprehensive benefits package designed to support you inside and outside of work:

• Professional Growth: Competitive compensation, clear career advancement pathways, and a highly collaborative team environment.
• Health & Well-being: Flexible health and insurance plans, an Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Future Planning: Industry-leading 401(k) retirement plan with matching company contributions.