Practice Support Associate
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 19 days ago
Skills & highlights for this role
- Experience in operations, administration, or customer support
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow)
- Clear professional communication across email, Slack, and Google Meet
- Highly organized and detail-oriented
- Ability to manage multiple tasks
Also useful
- Healthcare or service-oriented environment experience
- Startup experience
- ABA or autism care familiarity
Working Hours
This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).
What You'll Do
- Serve as a day-to-day point of contact for practice owners-answering questions, providing updates, and reinforcing workflows.
- Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
- Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
- Take the lead in developing and updating our internal knowledge base to empower users.
- Collaborate with internal teams-RCM, Clinical Success, HR, Recruiting, and Product-to resolve outstanding issues and keep provider records current.
What We’re Looking For
- 1-2 years of experience in operations, administration, or customer support-ideally in a healthcare or service-oriented environment.
- Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
- Clear, professional communicator across channels like email, Slack, and Google Meet.
- Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
- Health insurance
- Paid Time Off (PTO)
- 401k plan
Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!
About Finni Health
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
From Finni Health's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Practice Support Associate role at Finni Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Practice Support Associate job at Finni Health located?
Yes, this Practice Support Associate opening at Finni Health is listed as Remote (US). Always check Finni Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Practice Support Associate at Finni Health?
For the Practice Support Associate role, Finni Health highlights 1+ year of relevant experience; experience with Experience in operations, administration, or customer support, Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow), Clear professional communication across email, Slack, and Google Meet, Highly organized and detail-oriented, Ability to manage multiple tasks. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Practice Support Associate position at Finni Health?
This listing links directly to Finni Health's Ashby application page. You can apply directly on Finni Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.