Premier Resident Engineer

About the role

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Cincinnati, OH area. The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills. The PRE is considered a "trusted advisor" for the customer during the engagement. The PRE's role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer's functional requirements.

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.

Must maintain excellent knowledge of all Extreme product suites

• Extreme Cloud IQ Site-Engine (XIQ-SE) - Manage, Control, Analytics
• Extreme Cloud IQ (XIQ) Wireless
• EXOS (ERS series) switching OS
• Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric

Additional information

Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
• Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS.
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms.
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools - Ekahau preferred)
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers.
• Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
• Excellent interpersonal, technical presentation, and communication skills.
• Proven team player.
• Must be self-motivated and able to work with minimal supervision.

Networking Technologies

In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)

• Network Access Control (NAC)
• DNS
• DHCP
• Wireless
• IPv4/v6
• Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)
• Layer2 Switching (802.1Q, 802.1D, 802.1X)

Desired Skills / Experience

• Must be a US citizen
• BS Degree in Computer Science or related field, or equivalent work experience

Industry Network Certifications desired

Automation/Python scripting experience

Compensation

This role has a market-competitive salary with an anticipated base compensation range of 110,000-140,000 USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.

Benefits and Total Rewards

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.