Premium Rental Associate - Winter Season

About the role

Seasonal

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Position Summary

The Retail Lead Associate's main responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager and/or the Retail Supervisor for that store. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.

General Responsibilities

• Able to meet daily, weekly, monthly, and yearly sales goals.
• Performs goal setting and promotes up selling, add-on sales, and sell-through.
• Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
• Is a key holder for their specific location and is responsible for opening and closing when scheduled.
• Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
• Is responsible for maintaining store standards of cleanliness and staff behavior
• Is responsible for maintaining neat and effective displays that promote sell-through.
• Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
• Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
• Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer's to insure the store is adequately stocked and supplied with sell-through merchandise.
• Enforces department policy on controlling internal and external shrinkage.
• Operates, with efficiency, the computer point of sale system, (cash register).
• Has excellent cash handling and credit card handling skills.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.
• Performs other duties as needed.

Supervisory Duties

• Acts as the MOD in the absence of the Retail Manager/Supervisor.
• Provides input to the Retail Manager/Supervisor in creating the store schedule.
• Implements and encourages the retail employee incentive programs.
• Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.

Required Qualifications

• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver's License ad clean motor vehicle record desired.
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
• Must able to speak and write English as a primary language.
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
• Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.

Experience

• Retail merchandising experience desired, but not necessary.
• Guest Service experience, in some way, is desired, but not necessary.
• Have a background or basic knowledge of ski and snowboard equipment, rental flow, procedures, and liability compliance.
• Follow SOP's for daily inventory of skis and snowboards in the Premium fleet.
• Complies with all ASTM testing and tracking of skis.
• Becomes indemnified through each ski binding manufacturer's certification procedures, protocols, and online testing.

Education Requirements

• High School Diploma or GED required

Wage

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $20.50 per hour

Physical Requirements

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.