Premium Service Representative | TB Rays

About the Role

The Premium Service Representative is primarily responsible for delivering a superior level of service to Premium Seating Clients leading up to and through the completion of the project. The Premium Service Representative should be a professional, customer service-oriented, well organized, and positive individual.

What You’ll Do (Key Responsibilities & Outcomes)

• Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
• Lead onboarding, communication, and hospitality efforts to ensure a high-quality, year-round premium experience.
• Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.
• Track and report on collections efforts.
• Collaborate on creation and delivery of premium communications.
• Assist premium clients with navigating their online accounts for ticket management and making payments.
• Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.
• Maintain detailed and accurate account information, contracts, and client notes in CRM (i.e. Salesforce).
• Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
• Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.
• Contribute to the planning and execution of special events with a focus on existing client satisfaction as well as supporting sales initiatives (i.e. VIP receptions, deposit conversions, gamedays, out-of-market trips).
• Host premium seating clients at all planned events.
• Assist with day-to-day operations of the Experience Center.
• Identify opportunities to enhance the client journey and drive additional revenue.
• All other duties as assigned.
• Provide support for any inbound service-related calls from premium accounts.

What You Bring (Qualifications & Experience)

• Bachelor’s Degree
• Minimum two to three years’ of sports, sales, service or hospitality industry experience
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Resourceful, innovative and forward-thinking
• Excellent time management and organizational skills
• Strong team-oriented work ethic and a positive, “Service-First” attitude.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
• Ability to work well within a team environment, aiding and supporting team members.
• Previous working experience with CRM and ticketing systems (i.e. Salesforce, Archtics, ProVenue).
• Ability to work flexible hours (including evenings, weekends, and holidays).

Work Environment & Travel

• Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.
• Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.

Additional information

Legends Global has assembled the most powerful network in sports, live entertainment, and venues — not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed — if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global.

Compensation

Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

• DEPARTMENT
• Legends Global Sales
• REPORTS TO
• Manager, Premium Service