PrEP Retention Specialist (South)

About the role

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.

Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

THA has roughly ten thousand PrEP patients in the state of Texas. Using software that manages electronic medical records and pharmacy data, this team helps to ensure patients are successful on their PrEP journey and remove barriers to care. Core Functions Serve as the primary contact for new PrEP patients as they initiate and adjust to their daily PrEP regimen.

Responsibilities include providing appointment reminders, confirming successful medication access through the pharmacy, addressing concerns related to side effects, and verifying medication adherence during the first 30 days Ensure established patients have timely access to medication refills and scheduled follow-up appointments Connect patients with clinical staff and patient advocates to address barriers to PrEP retention, including medication side effects, insurance issues, and copay concerns Empower patients with knowledge and resources regarding PrEP, medication adherence, and healthy sexual practices Maintain open and consistent communication with patients to promote optimal service utilization and patient satisfaction Facilitate ongoing access to PrEP and clinical services by assisting patients with scheduling and rescheduling missed appointments Support clinical and patient support staff in ongoing PrEP retention efforts by identifying, documenting, and communicating patient concerns and barriers to care Utilize electronic medical record (EMR) systems to maintain accurate and timely documentation, communicate with patients, and complete medical data entry Performs related duties and fulfills responsibilities as required.

Key Performance Indicators Meets appointment adherence goals as set by the program manager. A minimum of 6 PrEP patient follow-ups completed per hour using the KIND Retention Dashboard. KPIs are subject to change due to new workflows and expectations. Based on the position's duties and requirements, this role has a starting hourly rate of $24.30.

The initial salary will be determined by the selected candidate's qualifications and relevant experience.

Requirements & Qualifications

Education and/or Licensure High school diploma or GED. Licensure Active Basic Life Support (BLS) certification required or must be obtained before hire date. Required Experience - Three (3) years of work experience in HIV prevention, testing, outreach, or a related position; Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.

• Preferred Requirements - Bi-lingual (English/Spanish) Certification as HIV Prevention Certified Provider is preferred.
• Phlebotomy certification Experience working in a healthcare facility or setting.
• Knowledge Skills and Abilities Strong understanding of HIV and STI prevention issues and how they affect or influence service delivery.

Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel. Must understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups. Well-developed verbal and written communication skills in English; additional language abilities desirable. Ability to work well under pressure with minimal supervision.

Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations. Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.

• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Usually works forty (40) hours per week, some weekends may be required.
• Ability to successfully manage conflict, negotiating "win-win" solutions.

Must be able to multi-task, prioritize with strong time management skills. Exceptional follow through on tasks and assignments Physical Requirements/Environmental Conditions This position involves using a computer and standard office equipment, reviewing information, communicating with others, and participating in meetings in person or virtually. The employee may move between work areas or meeting locations as needed.

Work is performed primarily in an office or remote setting.

Benefits & Perks

Health Care Plan (Medical, Dental & Vision) Retirement Plan (403b) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Holidays) Short-Term & Long-Term Disability Training & Development Parental Leave Longevity Pay Applicant Information Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer.

• Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check.
• A history of conviction may not automatically disqualify an applicant.

Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Beware of Employment Scams Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization. Please note: We will never ask for payment, gift cards, or financial information as part of the hiring process.

• Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).
• Interviews are not conducted through text message or chat apps.
• Any employment offer will follow a formal interview process.
• If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information.

If you are unsure whether a communication is legitimate, please contact us at before responding.